Who we are
Crusado is an online casino and sportsbook owned and operated by Rabocse SRL, a company registered under number 3-102-945295 SRL. We launched in 2026 and built the platform ourselves — Crusado is not a white-label product. Every part of the site, from the lobby to the wallet, runs on our own infrastructure, which means we are directly responsible for how it works and how it serves you.
How we are held accountable
We operate under a licence issued in Costa Rica. That regulatory framework sets the conditions under which we are permitted to offer gambling services, and we are required to meet those conditions as a matter of ongoing obligation, not as a one-time exercise. If you have a complaint that we have not resolved to your satisfaction, you have the right to escalate it through the relevant regulatory channels. We take that seriously, because our ability to keep operating depends on meeting the standards we are licensed against.
What we expect of ourselves when something goes wrong
Things go wrong in any business. A withdrawal gets delayed, a bonus does not credit correctly, a game disconnects at the wrong moment. When that happens, we do not expect you to chase us. Our support team is available around the clock by live chat and email, and the standard we hold ourselves to is a straight answer and a resolution, not a deflection. Where we have made an error, we own it. Where the issue is on your side, we will explain why clearly rather than leaving you to guess.
How we handle player money
Your funds are kept separate from our own operational finances. Money you deposit is not used to run the business — it is held specifically to cover your balance and any withdrawals you request. We process withdrawals within 24 hours and charge no fees on either deposits or withdrawals. We think the basic expectation that your money is yours and can be accessed promptly is non-negotiable, and we have built the payment side of the site around that.
Safer gambling
Crusado is built for adults who choose to gamble for entertainment. We recognise that for some people gambling can become a problem, and we take practical steps to address that. You can set deposit limits, loss limits and session time reminders directly from your account. Self-exclusion is available if you need a break or want to close your account permanently. We also provide access to independent support organisations for anyone who feels they need help outside of what we can offer. These tools are not buried in the settings — they are part of how the site is designed, because we think responsible gambling needs to be genuinely accessible, not just present in a footnote.
If you have questions about any of the above — how we operate, how your money is held, or how to use the safer gambling tools — our support team is the right place to start.